Thursday, October 27, 2011

Sales Promotion and Personal Selling

Blue Cap Day
  As per the definition on the book, Sales promotion is marketing communications activities, other than advertising, personal selling,and public relations, in which a short-term incentive motivates consumers or members of the distribution channel to purchase a good or service immediately, either by lowering the price or by adding value. The Mets, mostly do sales promotions by having give away days as shown below:
2011 Mets Promotions and Giveaways

  • Mr. Met Bobblehead on Opening Day (April 8 )
  • Winter Hat (April 9)
  • Collectors Cup (May 6)
  • Towel Day (May 27)
  • Tote Bag (May 28)
  • Dunkin Donuts Gift Card (June 2)
  • Nathans Cap and Hotdog Eating Contest (June 4)
  • Blue Cap Day (June 18) 
  • Ike Davis Bobblehead (July 19)
  • Jose Reyes Banner & Fiesta Latina Night (August 5)
  • Sports Bag (August 6)
  • Drawstring Bag (August 21)
  • Green T-Shirt (August 27)
  • Mr. Met Dash (May 8, June 19, September 25

  These promotional give-aways have proven to bring more people into the stands. Shows that the Mets are doing a good job with Sales Promotion.
                                 

Friday, October 14, 2011

Consumer Decision Making (Late)

The following article shows the frustration of Mets fans about no being able to seat in the exact place they choose, leading to them not buying tickets : 


     If you’ve been watching Mets games regularly lately, you’ve been bombarded by a commercial that urges you to buy Mets tickets “directly from the source”, touting “better seats” and “lower prices”. It certainly seems fair to infer from this new campaign that many fans are skipping the Mets entirely and simply buying tickets from the resale market.
     While some may say that is exactly what the Mets and other MLB teams deserve for turning Stubhub.com from competitor into licensed scalper, that obscures the larger problem here: the only reason Mets fans choose Stubhub over Mets.com is the ability to choose where to sit!
Ask a baseball fan about attending a baseball game, and the answer will usually include a place in the ballpark he or she likes to sit. For me, that is between home plate and first base. Others prefer between home and third, or a specific section, or out in the outfield, etc. Now, go to Mets.com and try to get tickets to a particular game in that area. No luck, right? Because on Mets.com, your only choice is to pick a price level.
Nobody says, “I enjoy watching a baseball game from $64 seats.”
So instead of the opportunity to pick your section, your exact row (and if you think that isn’t important, you’ve never been to a game with a pregnant woman in row 15 of the Promenade), even if you want an aisle seat.
At Mets.com, you get an arbitrarily-chosen “best available seat” for a particular price range. And if that range is taken, the program automatically takes you to the “best available seats” in the entire ballpark, which usually means seats that cost well over $100 per ticket. Thanks, Mets.com!
So why does Stubhub.com have this technology, and Mets.com doesn’t?
Incidentally, if you think this is somehow unique to Stubhub… it isn’t.
If you go over to Phillies.com and buy tickets, you can click on any section in the stadium. If tickets are available there, you can purchase them. If not, tickets are provided that are closest to them.
And businesses far less profitable than the New York Mets offer this convenience as well. When I purchased tickets for an upcoming Boston Symphony Orchestra concert at Tanglewood, I was able to select the exact seat location I wanted. The same this was true at the Williamstown Theatre Festival, a summer stock company.
Why is it that the Mets can’t compete with the ticket convenience of its own ticket broker? Or a division rival? Or summer stock?
When I am elected the next General Manager of the Mets, a complete overhaul of the way fans are able to buy tickets will take place immediately. This is best for the fans, who can buy tickets without a markup, and best for the Mets, who will sell many more of their own tickets.
And to be sure, when someone suggests taking up valuable advertising time during Mets games trying to convince fans not to pay a premium no one wants to pay for tickets, I’ll make a simple suggestion:
Let’s make buying tickets a less frustrating experience for fans. LOGIC means that it is time for the 2011 Mets to sell tickets using 2011 technology.

Thursday, October 13, 2011

Advertising And Public Relations

 The Mets, have really been advertising hard on their new ticket deals and prices, as shown below:



  1. NEW BENEFITS
  2. EARLY RENEWAL BENEFITS
  3. BENEFITS & SERVICES
  4. PAYMENT OPTIONS
  5. SEATING CHART2012 SCHEDULE

New Benefits for 2012

CLUB ACCESS
If you didn't have access in 2011, you do now! All Season Ticket Holders will have access to the Caesars Club, Acela Club and Promenade Club. Show your ticket at the door and enjoy the amenities each club has to offer.
EARLY RENEWAL INCENTIVES
Renew by November 7, 2011 and choose the package - FAMILY, BUSINESS or SUPER FAN - that's best for you.

New Benefits for 2012
CHAMPIONS CLUB
For those with Champions Club Season Tickets, enjoy the new all-inclusive food and beverage experience in the Champions Club. In addition to the option of a traditional entree with all the accompaniments, try the hot dog, slider and nacho stations, as well as a daily chef selection that includes carved meats, pasta or made-to-order omelets. Load up on peanuts, popcorn, cookies, ice cream sundaes and more. Fountain beverages and bottled water included. Full bar available on-site.
"SELECT-A-SEAT" EVENT
A unique opportunity for you to relocate or upgrade your seats in an interactive format with your dedicated Account Service Executive. Dates: November 17, 18 and 19.
MORE TICKETS AT LOWER PRICES
We want our Season Ticket Holders to have accces to the best seats in the house, so we have rescaled the ballpark to allow many of you the opportunity to upgrade your locations at no extra cost. No Season Ticket Holders will see an increase in their invoices.
LOOK FOR METS 50TH ANNIVERSARY SEASON ANNOUNCEMENTS COMING SOON.  2012 Mets Season Ticket Holder Renewal Information

Thursday, October 6, 2011

Retailing


      The economic forces of supply and demand will have a direct impact on New York Mets ticket prices in 2012.
Team officials have abandoned their previous pricing strategy of four color-coded ticket levels based on the attractiveness of the opponent and the date of the game in favor of what is known as "dynamic pricing."
In essence, the same seat at Citi Field could have a different price for each of the 81 home games. And for any individual game, that seat's price now can fluctuate daily, based on how much demand there is for the upcoming game.
When it becomes apparent that San Francisco Giants ace Tim Lincecum is lining up to face Johan Santana, creating more demand, the ticket price would move upward.
Should the Philadelphia Phillies, seemingly an attractive opponent, limp into Citi Field late next season in last place with projected demand to see the game not materializing, the ticket price will be adjusted downward.
Under the old system, for instance, the Sept. 24, 2011 game against the Phillies was labeled "premium" or silver level. The price was set at the beginning of the year when tickets went on sale and was not adjustable.
"We have a sense going in that an early or a late midweek game isn't as desirable as a summer weekend game -- peak vs. off-peak, so to speak -- and the reality is as you get into the season things happen," said Dave Howard, Mets executive vice president for business operations. "Sometimes marketplaces will tell you that you probably should reduce this price even further, or you probably can raise the price here because the demand is very high because you have a key pitching matchup in a critical game. It just allows us to make real-time adjustments based on those factors."
Obviously, this allows the Mets to adjust tickets downward late in the 2012 season if the team is struggling and demand falls off. That way, fans interested in attending the game would still be enticed to buy the ticket from the Mets rather than go to the secondary marketplace such as an online ticket site -- where existing ticketholders may be dumping their tickets at prices lower than they originally paid.
According to Mets officials, the Arizona Diamondbacks, Chicago White Sox, Oakland Athletics, San Francisco Giants and St. Louis Cardinals already have used the dynamic pricing system. NBA and NHL teams also use that pricing system.
Howard said the Mets will take their cue in adjusting prices from several factors, including what tickets are selling for online from other outlets -- the so-called secondary market.
"The secondary market is pricing tickets differently and our prices have been static," Howard said. "We haven't been able to adjust them. Now we'll be able to adjust them as well. So that's one of the factors we'll look at -- to see what's going on there -- and a number of other factors. A key pitching matchup in a critical game would be a perfect example of where demand will pick up and that will be reflected in the price."
Unlike the secondary market -- where $5 might have bought you a seat for a late-season game this past year as the team struggled -- there will be a floor to the Mets' downward pricing adjustments. No one will be able to buy a single-game ticket from the team for lower than what season-ticket holders paid for a comparable seat.
"Season-ticket holders will be protected," Mets senior vice president David Newman said.
Howard said fans should respond positively to the pricing system.
"If they're more value-driven, they should be able to get more value," Howard said. "And if they're looking for a premium game, they might want to anticipate that early and get it before potentially the price rises."
Single-game tickets go on sale in March.
Howard said prices will, on average, be set lower than 2011 levels at the start, before market forces take over.
The Mets said the price of 80 percent of seats in season plans will be cut by at least five percent, including 57 percent that will be reduced by at least 10 percent. Thirty-five percent of seats will be lowered by at least 20 percent, including 18 percent that will drop by at least 30 percent. The biggest cuts are in the Ceasars Club and Promenade.
All season-ticket holders will be given access to the Caesars Club, Acela Club and Promenade Club.
In addition, the Champions Club, one level above field level, will become a members-only area where the ticket price includes food and nonalcoholic drinks -- much like the Legends Suite seats at new Yankee Stadium across town.
Home attendance dropped 8.1 percent from 2010-11 at Citi Field. The team drew 2.35 million spectators, its lowest attendance since 2004.